Who are the Plan Decoders?

Hannah Redford (she/her)

Hannah has over 10 years of experience working in disability, mental health, alcohol and other drugs, and the NDIS. Hannah has 6 years of experience as an NDIS support coordinator. Hannah has children on the NDIS, so understands the system from many perspectives. Hannah excels at making the complex simple, explaining all facets of the NDIS to people, and is passionate about helping everyone get the most out of their NDIS plan.

Ellie Redford (she/they)

Ellie has extensive lived experience in addition to 5 years working as a support worker and support coordinator, helping NDIS participants with their plans, supports, and daily lives.

Over 10 years of experience, including managing the following:

  • Tulip Coordination

    Tulip Coordination was a boutique independent support coordination company founded by Hannah Redford in 2021.

  • Tulip Training

    Hannah Redford has been helping NDIS providers with training, support, mentouring and supervision. Hannah is passionate about sharing her knowledge and improving services of all providers.

  • What in the NDIS now?

    Hannah, with her friend Sam, hosts the popular and successful podcast: ‘What in the NDIS now?’. What in the NDIS now has been discussing all things NDIS since 2023.

  • Trans Support Meanjin

    Ellie Redford has been helping participants with community access and NDIS supports since 2021, with Trans Supprt Menjin focussing on the trans and gender diverse community.

Reasons to contact Plan Decoders

  • We help you to understand your NDIS plan

  • We will let you know what services are available with your funding

  • We can help guide you to finding the best providers and supports for your situation

  • We can support you to budget your NDIS plan funding

  • We can help you build your capacity to manage your NDIS services

  • We can help anyone with NDIS funding

  • We can help with our focused Plan Decoder sessions or long-term with regular visits to help build your capacity.

  • Plan Decoder sessions are available in person throughout South East Queensland, or Australia-wide via telehealth.

Plan Decoders are passionate about helping people get the most out of their NDIS plan.

Contact Plan Decoders to find out how we can help you.

Plan decoders can support Plan-Managed and Self-Managed participants either in person throughout South East Queensland, or via telehealth Australia wide.