Who are the Plan Decoders?

Plan Decoders are NDIS experts. We are here to help participants, carers and families understand the NDIS and get the most out of their NDIS plan.

Make an appointment for a Plan Decoder session if you want to:

  • understand your NDIS plan

  • understand your funding

  • find out more about what services and supports are available to NDIS participants

  • understand the NDIS in general

  • prepare for a plan review

  • get any questions you have about the NDIS answered

Hannah Redford, NDIS expert from Plan Decoders.

Hannah Redford (she/her)

Hannah has over 10 years of experience working in disability, mental health, alcohol and other drugs, and the NDIS. Hannah has 6 years of experience as an NDIS support coordinator. Hannah has children on the NDIS, so understands the system from many perspectives. Hannah excels at making the complex simple, explaining all facets of the NDIS to people, and is passionate about helping everyone get the most out of their NDIS plan.

Being a Support Coordinator, Hannah found that over half of NDIS participants do not get funded for Support Coordination, so they are left to figure out the NDIS themselves, often with little knowledge or support. Even participants who do get funded for Support Coordination often don’t get their plan, their funding, or the NDIS explained to them. This often meant participants did not know what supports and services they could get with their NDIS funding, or how to find supports. Many people have contacted Hannah in the past who were too scared to use their NDIS funding in case they did something wrong. So Hannah developed a new idea: Plan Decoders.

Plan Decoders can help participants to understand the NDIS and get the most out of their NDIS plan, even if they are not funded for Support Coordination.

Hannah is an NDIS expert communicator, who loves talking about all things NDIS. She talks in plain language, so you, your carer or family members can get a better understanding of how everything works in NDIS land.

Hannah is so passionate about the NDIS, she even hosts a podcast all about it. Hannah’s podcast is called: ‘What in the NDIS now?’. In the What in the NDIS now? podcast, Hannah and her friend Sam talk to participants and providers about all things NDIS. If you want to get to know a bit more about Hannah, and the NDIS in general, you can check out What in the NDIS now? which is available on Spotify, Apple Podcasts, Youtube, or wherever you get your podcasts. You can find out more about What in the NDIS now? here.

What in the NDIS now? Podcast logo

Over 10 years of experience, including managing the following:

  • Tulip Coordination

    Tulip Coordination was a boutique independent support coordination company founded by Hannah Redford in 2021.

  • Tulip Training

    Hannah Redford has been helping NDIS providers with training, support, mentouring and supervision. Hannah is passionate about sharing her knowledge and improving services of all providers.

  • What in the NDIS now?

    Hannah, with her friend Sam, hosts the popular and successful podcast: ‘What in the NDIS now?’. What in the NDIS now has been discussing all things NDIS since 2023.

  • Trans Support Meanjin

    Ellie Redford has been helping participants with community access and NDIS supports since 2021, with Trans Supprt Menjin focussing on the trans and gender diverse community.

Reasons to contact Plan Decoders

  • We help you to understand your NDIS plan

  • We will let you know what services are available with your funding

  • We can help guide you to finding the best providers and supports for your situation

  • We can support you to budget your NDIS plan funding

  • We can help you build your capacity to manage your NDIS services

  • We can help anyone with NDIS funding

  • We can help with our focused Plan Decoder sessions or long-term with regular visits to help build your capacity.

  • Plan Decoder sessions are available in person throughout South East Queensland, or Australia-wide via telehealth.

Plan Decoders are passionate about helping people get the most out of their NDIS plan.

Plan Decoders’ trusted affiliates

Check out the links below to find other people doing amazing things to make the NDIS a better place for participants and providers.

Contact Plan Decoders to find out how we can help you.

Plan decoders can support Plan-Managed and Self-Managed participants either in person throughout South East Queensland, or via telehealth Australia wide.